Are you shipping as normal ?
We’re trying to. Minor delays are happening internationally.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
So what if I'm not there to receive my package ?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that!
How do I place an order?
- Log on to Axelain.com.
- To add items to your cart, click on 'Add to Bag' with your desired quantity.
- To review your items, click on the 'Bag' icon located at the upper right corner of the page.
- Fill in your preferred shipping address, shipping method and payment option then click on ‘Place Order’ to proceed with the payment.
- You will receive a confirmation email shortly after you have successfully placed your order.
Can I change my delivery address ?
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Unfortunately, the Axelain Support Team aren’t able to amend the delivery address of your order once it’s been placed.
Can I still purchase from your online store ?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.